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From: "Kenneth J. Connolly Lockheed - WARSIM" 
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Subject: [Fwd: Mouse Balls are Field Replaceable (pun intended)]
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Date: Mon, 04 Nov 1996 13:52:15 -0400
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To: "Brigance, Ritta" ,
        "Burch, Kate" ,
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Subject: Mouse Balls are Field Replaceable (pun intended)
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Chuck Campbell wrote:
> 
> This is a true IBM ordering information sheet from one of their
>  catalogs.
> 
> This is an actual alert to IBM field engineers that went out to all
> IBM branch offices.  The person who wrote it was very serious:
> 
>  ----------------------------------------------------------------------------
> 
> Abstract:  Mouse Balls available as FRU (Field Replacement Unit)
> 
> Mouse Balls are now available as FRU. Therefore, if a mouse fails to
> operate or should it perform erratically, it may need ball
> replacement. Because of the delicate nature of this procedure,
> replacement of mouse balls should only be attempted by properly
> trained personnel.
> 
> Before proceeding, determine the type of mouse balls by examining the
> underside of the mouse. Domestic balls will be larger and harder than
> foreign balls. Ball removal procedures differ depending upon
> manufacturer of the mouse. Domestic balls are replaced using the
> twist-off method. Mouse balls are not usually static-sensitive.
> However, excessive handling can result in sudden discharge. Upon
> completion of ball replacement, the ball may be used immediately.
> 
> It is recommended that each replacer have a pair of spare balls for
> maintaining optimum customer satisfaction, and that any customer
> missing his balls should suspect local personnel of removing these
> necessary items.
> 
> To reorder, specify one of the following:
> 
> P/N 33P8468 - Domestic Balls P/N 33P8461 - Foreign Balls